Menu
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Returns must be initiated within 30 days of the delivery date. Items that are marked as final sale or clearance cannot be returned. If you have any questions about whether an item is eligible for return, please reach out to us.
To initiate a return, you must send an email to [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for us to respond to your request.
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if the item is lost in transit.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method. Please note that it may take several days for the refund to appear in your account, depending on your bank or payment provider. Typically, refunds are processed within 7-10 business days after we receive the returned item.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return the original item. Once we receive it, you can then order the new item.
If you receive an item that is damaged or defective, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with photos if possible. We will assess the situation and may offer a replacement or refund based on the circumstances. Claims for damaged or defective items must be made within 7 days of receiving the item.
If you have any questions or concerns regarding our Return and Refund Policy, please contact us via email at [email protected]. We are here to assist you and ensure that your experience with wanderfoundtravels.com is satisfactory. Thank you for choosing us for your travel gear needs.